The bed tries to eat you, there’s a kettle but no tea bags, the ‘garden views’ consist of a straggly pot plant, the shower provides a pathetic dribble of an inconsistent temperature, the pillows are just not right, there’s a strange smell emanating from the plughole and a mystery pube stuck to the soap and the elevator doesn’t work. But, it seems the most common complaint about hotels relates to noise.
The 11th "North America Hotel Guest Satisfaction Survey" from J.D. Power and Associates (whoever they are - we couldn't quite work it out after visiting their website) quizzed over 47,000 guests about a stay in a hotel and found that the most common complaints related to noise, room cleanliness, maintenance, smells and staff attitude (in that order).
I would add another item to the list that could be important to visitors to the more northern cities covered in In Your Pocket, such as the Baltics capitals and St. Petersburg: blackout curtains. In summer here, the sun shines until late into the night and rises very early in the morning. It can make getting to sleep very hard.
Photo: good morning my love by tamelyn on flickr.
Source: TravelMole (registration required).
